At Srixon Sales Store, we’re committed to providing serious golfers with premium equipment and exceptional service. Our streamlined shipping and returns processes are designed to get you playing with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Recommended):

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD

Free Shipping:

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50 USD

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary by destination.

Returns & Exchanges

We stand behind our premium golf equipment with a 15-day return policy from the date of delivery. Please review our straightforward process below.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All golf balls (Distance, Lake, Player, Practice, and Tour Golf Balls)
  • Opened Golf Ball Accessories
  • Custom-fitted clubs (except for damage or incorrect product)

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return
  • Your preference (refund or exchange)

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Package the item securely in its original packaging with all accessories. For U.S. customers, use our provided return label. International customers will receive shipping instructions.

Step 4: Inspection & Processing

We inspect returns within 3-5 business days of receipt. You’ll receive email confirmation when processed.

Refund Information

Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)

Processing Time:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for the replacement item.

Damaged or Incorrect Items

If you receive damaged or incorrect merchandise, contact us immediately at [email protected] with photos. We’ll arrange expedited replacement at no additional cost.

International Returns

Customers outside the U.S. are responsible for return shipping costs unless the return is due to our error. Duties and taxes are non-refundable.

Need Assistance?

Our customer service team is dedicated to helping serious golfers:

Email: [email protected]
Mail: Srixon Sales Store, 4612 Chicago Avenue, Fresno, US 93721

We typically respond within 24 hours during business days.