At Srixon Sales Store, we take pride in providing serious golfers with premium equipment that meets their high standards. While we strive for perfection in every product we ship, we understand that sometimes a return or exchange may be necessary. This policy outlines our straightforward process to ensure your complete satisfaction.

Our Return Commitment

We offer a 15-day return window from the date you receive your order. All returned items must be in their original condition – unused, unmarked, and with all original packaging and tags intact.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • All golf balls (including Distance Golf Balls, Lake Golf Balls, Player Golf Balls, Practice Golf Balls, and Tour Golf Balls)
  • Opened Golf Ball Accessories

Note: Custom-fitted clubs may only be returned if they arrive damaged or are the wrong product.

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Srixon Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return: [Product Name(s)]
Reason: [Please specify]
Preferred resolution: [Refund to original payment method/Exchange for (specify product)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return

Package the item securely in its original packaging and include all accessories. Affix the provided return label (for US customers) or follow the international return shipping instructions. We recommend using a trackable shipping method.

Step 4: Inspection & Processing

Once received, our team will inspect the item within 3-5 business days. You’ll receive email confirmation when your return is processed.

Refund Information

Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Processing Time:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Policy

Exchanges are subject to product availability. If your requested exchange item is unavailable, we’ll contact you to discuss alternatives or issue a refund.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for expedited replacement at no additional cost.

International Returns

Customers outside the U.S. are responsible for return shipping costs unless the return is due to our error. Duties and taxes are non-refundable.

Need Assistance?

Our customer service team is here to help serious golfers with any return or exchange questions. Contact us at:

Email: [email protected]
Mail: Srixon Sales Store, 4612 Chicago Avenue, Fresno, US 93721

We typically respond within 24 hours during business days.